Frequently Asked Questions

How much does shipping cost?

Shipping is free on all orders over $40, otherwise we have a standard shipping fee of $5. The free shipping minimum is calculated after any discount codes, credits or gift cards are applied to the cart subtotal.

Do you ship internationally?

No we only ship within the US.

What is your return policy?

We want you to love your btwn products, so we accept returns within 30 days of your order. Return shipping costs are the responsibility of the customer. Please contact us at for additional information.

Do you test your products on animals?

Never! All of our products are proudly cruelty-free and vegan. 

When will my order ship?

Please allow up to 1-2 business days for your order to be processed and shipped out. Once it’s shipped, you will receive an email with a tracking number.

Why isn't my welcome code working?

15% off discount applies to single items only. Duo is excluded. Must use discount within 7 days of email receipt. Valid for first-time customers only.

Where is btwn sold?

You can purchase btwn directly from our website & at Brooke Jeffy M.D. Dermatology at
16420 N. 92ndStreet
Suite E105
Scottsdale, AZ 85260